Why I spent all day on the phone…

(or): Never buy a car in another state…

(or): Why I hate the DMV…

Remember I told you about how my wife wanted to get a new Highlander… but it had to be a certain color… and they didn’t have any in that color in California… but our daughter Jessica found one in Arizona… so we drove out there and bought it?

So far, we have been to the DMV twice, and spent hours on the phone with Toyota and the bank. Because the DMV keeps telling us we need to have the registration in order to have the car registered in California, and we keep telling the DMV that there is no registration yet, it is a new car, and we are trying to get it registered.

So today, I called Toyota in Arizona again, asking if there was any paperwork they forgot to give us. They said no. But maybe the bank had some.

So I called the bank. They said they couldn’t send any paperwork to the DMV without the DMV sending them a request.

So I called the DMV, and asked them to send the request… and found out that that paperwork wouldn’t help anyway… but they did finally tell me that the paperwork we do need is called: A manufacturer’s certificate of origin… which would have been nice to know… the other two times we were actually at the DMV.

So I called Toyota back. And suddenly they know all about that form. Why hadn’t we just asked for it in the first place? (The thing we never knew existed?) Unfortunately, when they sent the paperwork… which might or might not include the form in question… to the DMV in Arizona… (don’t even ask)… the stuff got lost in the system somewhere… which might be because someone might have typed a wrong letter or number into the computer when they typed in the VIN number.

I am not even going to tell you how much of my time today was spent on hold, listening to horrible music.

But I now know why they have signs in the DMV saying it is a crime to threaten DMV employees… because if they didn’t, that would happen a lot.

Now, they need to put one of those signs in every Toyota dealership.

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48 Responses to Why I spent all day on the phone…

  1. benzeknees's avatar benzeknees says:

    Guaps did a DMV post while you were away! We had a DMV outlet in the little store we owned in the bush in NW Ont. I couldn’t tell you how many times a person would come in to register their vehicle they had bought in Manitoba & I couldn’t do it because they didn’t stop at the weigh scales when leaving Manitoba to get the physical weight of the vehicle. (7 hour drive one way BTW) Finally we put up a sign in the store –
    IF YOU ARE PLANNING ON BUYING A VEHICLE IN MANITOBA, STOP AT THE WEIGH SCALES BEFORE COMING INTO ONTARIO OR WE WON’T BE ABLE TO REGISTER IT HERE.

  2. longchaps2's avatar longchaps2 says:

    I never did get why people are always going in and blowing up Post Offices. DMV’s make infinitely more sense. Seriously.

  3. Bureaucracy of any kind is a pain in the butt. There is a rule that anything cool or fun, like getting a new car, has to get the fun sucked right out of it by people asking for forms that may or may not exist.

  4. Julie's avatar Julie says:

    I WANT A JOB AT THE DMV!!! I think it would be so much fun and extremely entertaining!

  5. Ay! My sympathies. Nothing worse than dealing with useless people that make your life miserable – particularly from two different states at once! This is good to know because we are searching for a particular vehicle and color and might have to go across state borders. Maybe I don’t have to have a red car after all. 🙂

  6. joehoover's avatar joehoover says:

    I love how I know of the DMV from TV shows which constantly berate them for their incompetance.
    Sounds like they do it on purpose, trying to think what the equivalent institution full of jobsworths are in the UK.

  7. Paul's avatar Paul says:

    The DMV can be very frustrating. Here in Ontario, Canada they have privatized the paperwork end of the DMV, like renewals, transfers, registrations, etc. Only the testing is still done at the gov’t DMV. It works much better. I renewed my liscence last month and it only took me 15 minutes. There are about 10 private outlets just in my city, so I can pick the one with the least customers to reduce the waiting time.

  8. Elyse's avatar Elyse says:

    I once had to do DMV in Switzerland. IN FRENCH WHICH I DON’T SPEAK. I had everything lined up. My paperwork was perfect. Etc. Etc. Then they changed the rules. I “had a bad day” as the English speaker they assigned to me said. In fact I was completely hysterical. Then I went to the cafeteria to have lunch and relax. The two entrees were Rabbit and Horse meat. “I DO NOT EAT PETS!”

    DMV sucks worldwide.

  9. Aussa Lorens's avatar Aussa Lorens says:

    The DMV is easily the worst place on Earth.
    This reminds me of when I was trying to transfer credits from one college to another and neither would release a transcript without me giving them an updated one from the other. Lots of blood was shed before that debacle was finished.
    Well, in my mind at least.

  10. Maybe Toyota issued a recall on its paperwork. You never know…

  11. Oh man that sucks! I hate the DMV too. When I moved up here they had me in tears. Try having epilepsy, they treat you as guilty and you have to prove your innocence as far a having in seizures. It means going to a doc, getting a note, having them phone every Province you’ve lived in, then going to a “higher up…” Ugh!

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